Returns Policy

• General 28 Day Returns Policy 
  
• Order Cancellation Policy

GENERAL RETURNS POLICY

We understand that buying mail-order can be filled with uncertainty. So that's why we offer a 28-day returns policy. But due to the nature of our business there some exceptions. If you find that you are not completely satisfied with your purchase, you are entitled to a full refund of the original purchase price of the returned items minus shipping charges.

If we have made an error, or goods are faulty then we will cover all the shipping costs and refund you the postage incurred.

• You must contact us before you make a return, as we need to approve a return first.
• Goods must be returned within 28 days of receipt.
• Intent to return an item must be sent to us within 14 days.
• Goods must be supplied with original packaging if applicable.
• Goods must not show signs of fitting or use in any way.
• We are not responsible for damage or loss in the return post.
• Excluded: Any items that are made-to-order or customised in any way may not be returned under any circumstance.

 

CANCELLATION POLICY
Should you wish to cancel your order, simply email clint@oneworldcreative.co.uk, using the subject title "CANCEL ORDER". We will then cancel the order and issue a refund. Be sure to do this before dispatch or else we will not be able to cancel the order and the returns process must be adopted.